Cuffy/Skill - Stafford customer service thread - Stafford retailers reports.

[PeterD]

Ordered a bed, mattress , topper and ottoman from Dreams. Tried to do it in store but had to do it online in the end. The day of delivery we were told the bed wasnt on the van. After a bit of back and forth Dreams told us they didn’t know when we would get the bed, best guess was 13 weeks. We had been waiting for a month for delivery as it was. The best idea was go to The Bed Warehouse. 3 week lead time, delivered what they said they would and exceptional customer service. It arrived yesterday and I am over the moon.

 

[staffordjas]

Ordered a bed, mattress , topper and ottoman from Dreams. Tried to do it in store but had to do it online in the end. The day of delivery we were told the bed wasnt on the van. After a bit of back and forth Dreams told us they didn’t know when we would get the bed, best guess was 13 weeks. We had been waiting for a month for delivery as it was. The best idea was go to The Bed Warehouse. 3 week lead time, delivered what they said they would and exceptional customer service. It arrived yesterday and I am over the moon.

Dreams in Stafford were crap when we got our bed years ago. Ordered super king size in store. Cost us a fortune. Delivery blokes just slung it in the bedroom & left me struggling to get the heavy mattress onto the bed.( thought they'd gone to the van for some parts , but they drove off).Had to leave if half propped up til hubby got home to help.The 2 bases have never been fastened together in all these years as fittings not left. Metal headboard knob things that have never assembled right, so left them off now.
I'd never buy off Dreams again.